Refund policy

Return Policy

At ZentraZone, we want you to feel confident trying our products. Because ZentraZone products are ingestible supplements, we balance customer satisfaction with product safety and quality control.

1. First Order Satisfaction Guarantee

If you are not satisfied with your first purchase of a ZentraZone product made on zentra-zone.com, contact us within 45 days of delivery at support@zentra-zone.com.

  • The guarantee applies to the first order of a specific product only.
  • It is limited to one opened unit per customer or household.
  • You must provide your name, order number, and reason for the request.
  • For food safety reasons, opened products do not need to be returned unless we specifically request it.

If approved, we will refund the product purchase price actually paid, excluding original shipping charges, shipping protection charges, gift wrap, and other optional service fees.

2. No Returns on Repeat Orders

No returns are allowed on repeat orders. All sales after the first eligible order are final, except where the item arrives damaged, defective, or incorrect as described in Section 3.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at support@zentra-zone.com and include:

  • Your order number
  • A brief description of the issue
  • Photos of the product and packaging

If approved, ZentraZone will, at its discretion, replace the item or issue a full refund.

4. Subscription Orders

You may cancel your subscription at any time before your next renewal is processed.

Once a subscription renewal order has been processed, it cannot be canceled or returned. However:

  • First-time subscription purchases may qualify under Section 1 if otherwise eligible.
  • Renewal subscription orders are final sale, except in cases covered under Section 3.

5. Refund Processing

Approved refunds are issued to the original payment method only.

Please allow:

  • Up to 5 business days for us to review and approve your request after receiving the required information.
  • Additional time for your bank or card issuer to post the refund.

6. Non-Returnable Items

The following are not eligible for return or refund unless required by law:

  • Repeat orders, except where the item is damaged, defective, or incorrect under Section 3
  • Gift cards
  • Final sale items
  • Free promotional items
  • Samples
  • Items purchased from third-party retailers, marketplaces, or unauthorized sellers

If you purchased ZentraZone from a retail store, online marketplace, or another seller, that seller’s return policy will apply.

7. Refund Limits

To prevent abuse, ZentraZone reserves the right to limit refunds to:

  • One satisfaction guarantee refund per product
  • One satisfaction guarantee refund per customer or household
  • The actual amount paid after discounts or promotions

8. Contact Us

For return or refund requests, please contact:

ZentraZone Customer Support
support@zentra-zone.com